APPOINTMENTS
You will need to be registered as a patient at Hurley Clinic in order to book an appointment with us. Registration forms are available at reception and our catchment area can be found here. You will be asked to provide written proof of address that you live within our catchment area.
The surgery is open Monday - Friday 8.00am - 6.00pm.The telephone lines are open Monday - Friday 8.30am - 6.00pm
For more information, please telephone us on 020 7735 7918
We offer extended opening hours on Tuesdays and Thursdays, 7.00am - 8.00am and 6.30pm - 7.30pm to see a doctor.
Please note - the surgery is closed at weekends and on Bank Holidays.
Routine booked appointments are for 10 minutes and can be booked by telephoning or calling in to the surgery. They may be made up to 5 days in advance.
An appointment with the doctor of your choice is normally available within five working days (unless he/she is on leave). A routine appointment with the first available doctor has a shorter waiting time. If your problem can be dealt with by telephone without seeing the doctor please tell the receptionist who may offer you a telephone appointment time. It may be that you do not need to see a doctor but instead need to see one of the other health care workers. If so, please ask the receptionist who will help you.
Remember, if you are not able to attend your appointment do tell us so that we can offer that time to someone else; we do have a 24 hour telephone cancellation line 020 7840 5021.
The practice nurses are available Monday - Friday. If you need to see the nurse please make an appointment. As we have nurses with very varied skills and qualifications it is very helpful if you can give some idea of the type of help that you need. The reception staff will help you identify the different areas of expertise in order to ensure that you get the most appropriate appointment.
Please make a SEPARATE appointment for each person seeing the doctor.
Please tell the receptionist if you have medical problems that require urgent attention, you will then be able to discuss matters with the duty doctor. Emergency appointments are not suitable for ongoing medical problems or repeat prescriptions. It is helpful for the receptionist to know the nature of your problem to enable those with the most serious problems to be dealt with as quickly as possible. Some matters such as severe chest pain or heavy bleeding can be very serious, in such a situation an ambulance should be called (telephone 999) before contacting the surgery.
Please note that if you do use an emergency appointment for a non-urgent problem, the doctor may not deal with it on that day and you may be asked to re-book a routine appointment for another time.
To request a home visit, please telephone us on 020 7735 7918.
Please try to make requests for home visits by 11:00 am. The receptionist may ask for details of the illness as well as your age, address and telephone number as it is important for the doctor to be given an idea of the urgency of the problem.
If you need to speak to a doctor when we are closed, please ring our doctor on-call service, South East London Doctors’ Co-operative on 020 8693 9066
South East London Doctors’ Co-operative is staffed by GPs who work in practices within Lambeth, Southwark and Lewisham. You may be asked to attend the South East London Doctors’ Co-operative base at Dulwich Hospital or the doctor may give you advice or may visit you at home, if appropriate.
Alternatively you can contact NHS Direct, a 24-hour nurse led advice line on 0845 46 47
Should you need medical advice away from home, you are entitled to treatment, as a temporary resident, from a doctor in the area where you are staying.
